Shipping & Delivery Policy for Sakthi Agarbathi E-commerce

Effective Date:

At Sakthi Agarbathi, we aim to ensure a smooth and reliable delivery experience for all our customers. This Shipping & Delivery Policy outlines how we handle the processing, shipping, and delivery of your orders.

1. Order Processing

1.1 Orders are processed within [Insert Processing Time, e.g., 1-3 business days] of receiving confirmation of payment.

1.2 Orders placed on weekends or public holidays will be processed on the next business day.

1.3 Once your order is processed, you will receive an email confirmation with tracking details (if applicable).

2. Shipping Methods

2.1 We offer the following shipping options:

  • Standard Shipping: Estimated delivery time of [Insert Timeframe, e.g., 5-7 business days].
  • Express Shipping: Estimated delivery time of [Insert Timeframe, e.g., 2-4 business days].

2.2 Shipping costs vary depending on the delivery location, shipping method selected, and order value. Exact costs will be displayed at checkout.

2.3 Free shipping is available for orders over [Insert Threshold Amount] within [Insert Region/Country].

3. Delivery Locations

3.1 We currently deliver to [Insert Locations, e.g., all regions within [Insert Country/Region] and select international locations].

3.2 If your location is not serviceable, we will notify you during checkout or after placing the order.

4. Delivery Timeframes

4.1 Estimated delivery times are provided at checkout and depend on the shipping method selected and the destination.

4.2 Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, carrier delays, or customs clearance for international shipments.

4.3 If your order is delayed beyond the estimated timeframe, please contact our customer support team for assistance.

5. Tracking Your Order

5.1 Once your order is shipped, you will receive a tracking number via email.

5.2 You can use the tracking number to monitor the status of your shipment through our designated courier service.

6. Failed Deliveries

6.1 If delivery fails due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

6.2 If a package is returned to us as undeliverable, we will contact you to arrange re-shipment or issue a refund (excluding original shipping charges).

7. International Shipping

7.1 For international orders, customs duties, taxes, and additional fees may apply and are the responsibility of the customer.

7.2 Delays caused by customs processing are beyond our control. We recommend checking with your local customs office for more information.

8. Lost or Damaged Shipments

8.1 In case of lost or damaged shipments, please contact us within [Insert Timeframe, e.g., 7 days] of the expected delivery date or receipt of the package.

8.2 We will work with the courier service to investigate and resolve the issue promptly.

9. Contact Us

For any questions or concerns regarding shipping and delivery, please contact our customer support team:

Sakthi Agarbathi E-commerce
Email: info@sakthiagarbathi.com
Phone: +91 9952192224
Address: Plot No.232, Thanigai Nagar Pullilyon,
Jeevajothi Salai Redhills Madhavaram Road,
Redhills. Chennai 600060.