Effective Date:

At Sakthi Agarbathi, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations can be processed.

1. Order Cancellation

1.1 Before Shipment:

• You may cancel your order anytime before it is shipped by contacting our customer support team.
• A full refund will be processed for orders canceled prior to shipment.

1.2 After Shipment:

• Once your order has been shipped, cancellations are not allowed. However, you may initiate a return after receiving the product (refer to the Returns section).

1.3 Sakthi Agarbathi reserves the right to cancel orders due to product unavailability, payment issues, or errors in product pricing. In such cases, you will be notified, and a full refund will be issued.

2. Returns

2.1 Eligibility:

• Products can be returned if they are defective, damaged during transit, or incorrect (wrong item delivered).
• Returns must be initiated within [Insert Timeframe, e.g., 7 days] of receiving the product.

2.2 Conditions for Return:

• The product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
• Returns that do not meet these conditions may be rejected.

2.3 Process:

• Contact our customer support team to initiate a return. Provide your order details and reason for the return.
• Once approved, we will provide instructions for returning the product.
• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

3. Refunds

3.1 Processing Time:

• Refunds will be processed within [Insert Timeframe, e.g., 7-10 business days] after we receive and inspect the returned product.

3.2 Refund Method:

• Refunds will be issued to the original payment method used during the purchase.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as per customer preference.

3.3 Non-Refundable Items:

• Customized products or items marked as non-refundable on the product page.

4. Exchange Policy

4.1 Products eligible for return can also be exchanged for a similar item or another product of equal value, subject to availability.

4.2 Exchanges must be requested within the same timeframe and under the same conditions as returns.

5. Contact Us

For any questions or concerns regarding refunds and cancellations, please reach out to our customer support team:

Sakthi Agarbathi E-commerce
Email: info@sakthiagarbathi.com
Phone: +91 9952192224
Address: Plot No.232, Thanigai Nagar Pullilyon,
Jeevajothi Salai Redhills Madhavaram Road,
Redhills. Chennai 600060.

Thank you for shopping with Sakthi Agarbathi. We strive to ensure your satisfaction and appreciate your trust in our products and services.